FAQ
Shopping Information
Where are your statues made?
Our statues are crafted in studios located in South America.
How much is shipping, and how long will it take?
Shipping costs depend on the size and weight of the statue and your location. All our orders are shipped from Miami, Florida. We pass on discounted rates from our freight partners. Shipping times vary, but we provide tracking so you can monitor your delivery. Typically, domestic shipping takes 3-5 business days.
How long will it take to get my package?
Once your order is processed and shipped, you will receive an estimated delivery date based on your location. Orders within the U.S. generally arrive within 3-5 business days, but larger statues or custom orders may take longer due to handling and freight logistics.
Do you ship internationally?
Yes, we ship our statues worldwide. International orders may require longer shipping times due to customs processing. Please contact us for an estimate of shipping costs and timeframes for your specific location.
Do you offer custom statues?
Yes, we specialize in custom-made statues crafted from various materials, including wood, marble, bronze, and stone. These statues are made to order, and pricing is based on size, material, and finish. Contact us to discuss your custom design.
What payment methods do you accept?
We accept all major credit cards, PayPal, and wire transfers.
Payment Information
Do you charge sales tax?
Sales tax is charged based on your shipping location. It will be calculated and added to your order total at checkout.
Order Returns
Can I return or exchange a statue?
If you wish to return a statue, we will gladly issue a full refund. However, we kindly ask that you cover the return shipping costs.
How do I track my order?
Once your order has shipped, you will receive an email with tracking details. You can use this information to track your order until it arrives at your specified destination.
What happens if my statue arrives damaged?
We take exceptional care in preparing each package for shipment. To ensure your statue arrives safely, we use multiple layers of protective materials, including packaging peanuts, foam padding, and sturdy boxes. Each box is clearly labeled as Fragile to provide extra caution during transit.
Product Information
What materials are your statues made from?
Our statues are primarily made from polyresin, a mix of resin and marble dust, which is stronger and less brittle than fiberglass. We also offer custom statues in materials like wood, marble, bronze, and stone, depending on your preference.
Do your statues come with metal crowns or halos?
For smaller statues, metal crowns and halos are typically included. However, for larger statues, these accessories are available at an additional cost. Please specify in your order notes if you'd like to include these features, and we’ll provide a quote.
Are your statues suitable for outdoor display?
Yes, many of our statues are designed for outdoor use and come with a durable, weather-resistant finish. Our exterior-grade statues are made from a more robust polyresin mixture and painted with automotive-grade exterior paints, followed by a UV-protectant polyurethane coating.
How do I maintain an outdoor statue?
Outdoor statues should be cleaned periodically with mild soap and water. We recommend applying a protective coating like Spar Urethane once or twice a year to maintain the finish and protect against UV damage. Avoid placing the statue in direct sunlight for extended periods, and bring it indoors during extreme weather, especially freezing temperatures.
Additional Questions
Do you offer installation services for large statues?
While we don’t offer direct installation services, we can guide you through the process and recommend trusted professionals for proper placement and mounting of large statues or monuments.
Can I visit your showroom to see the statues in person?
Our statues are made to order, and we do not maintain a public showroom. However, we can provide detailed images and videos of the statues, along with material samples, to ensure you are satisfied before purchasing. You may visit our warehouse to see our current work but a prior appointment is manditory.
How long does it take to receive a custom statue?
The timeline for custom statues varies depending on the size, complexity of the design, materials, and studio production schedule. Typically, custom orders take between 2-4 months from concept to completion. We will keep you updated throughout the entire process.
Have a question
If you have an issue or question that requires immediate assistance, you can click the button below to send us a message or you can call us at the given number for quick support.