FAQ
Shopping Information
Where are your statues made?
Our statues are sculpted and hand-painted by the artisan workshops we have worked with for years, then inspected and packed by our family in Florida. Every statue that is not bronze or marble is made of a lightweight, durable resin-fiberglass blend: light enough to move and set without equipment for most sizes, and strong enough that breakage in transit is rare.
How much is shipping, and how long will it take?
Shipping is calculated at checkout from the size of the statue and your ZIP code, and we pass on our discounted freight rates. In-stock statues ship from our Florida warehouse in 3β6 business days, with tracking. Statues that are made to order take longer, and custom statues about 3β5 months; each product page shows which applies.
How long will it take to get my package?
Once your statue ships you will receive tracking and an estimated delivery date. Most domestic deliveries arrive within 3β10 business days of shipping. Large statues travel crated by freight and may take a few days longer.
Do you ship internationally?
Yes, we ship our statues worldwide. International orders may require longer shipping times due to customs processing. Please contact us for an estimate of shipping costs and timeframes for your specific location.
Do you offer custom statues?
Yes, we specialize in custom-made statues crafted from various materials, including wood, marble, bronze, and stone. These statues are made to order, and pricing is based on size, material, and finish. Contact us to discuss your custom design.
Payment Information
What payment methods do you accept?
We accept all major credit cards, PayPal, and wire transfers.
Do you charge sales tax?
Only on orders shipped to a Florida address. We collect Florida sales tax on those orders, and it is calculated at checkout. Orders shipped to any other state are not charged sales tax.
Order Returns
Can I return or exchange a statue?
Yes. If you are not satisfied with a catalog statue, return it within 7 days of delivery, unused and in its original packaging, for a full refund; return shipping is paid by the customer. Custom statues are different: we send you photos at each stage and you approve the finished statue by email before it ships, so custom statues cannot be returned once delivered. See our refund policy for details.
How do I track my order?
Once your order has shipped, you will receive an email with tracking details. You can use this information to track your order until it arrives at your specified destination.
What happens if my statue arrives damaged?
Every statue is wrapped in foam from head to base and packed in a strong box with packing peanuts on every side; large statues are crated. Breakage is rare, but if your statue arrives damaged, photograph the box and the statue and contact us within 48 hours. We will replace it or refund it at no cost to you.
Product Information
What materials are your statues made from?
Every statue that is not bronze or marble is made of a lightweight, durable resin-fiberglass blend and hand-painted by artisans. It is light enough to move and set without equipment for most sizes, and strong enough that breakage is rare. We also make statues in cast bronze and carved marble, quoted individually.
Do your statues come with metal crowns or halos?
For smaller statues, metal crowns and halos are typically included. However, for larger statues, these accessories are available at an additional cost. Please specify in your order notes if you'd like to include these features, and weβll provide a quote.
Are your statues suitable for outdoor display?
Yes. Choose the exterior option on the product page and the statue is finished with exterior-grade paints and a UV-protective sealer for sun and rain. The Fancy finish with gold detail is for indoor statues only.
How do I maintain an outdoor statue?
Rinse it with water and wipe it with a soft cloth and mild soap. Do not use pressure washers, abrasive cleaners or hardware-store sealers over the finish without calling us first. Set it on a level, well-drained base, and in hard-freeze climates keep water from pooling at the base. Our outdoor care guide on the blog has more detail.
Additional Questions
Do you offer installation services for large statues?
While we donβt offer direct installation services, we can guide you through the process and recommend trusted professionals for proper placement and mounting of large statues or monuments.
Can I visit your showroom to see the statues in person?
We do not keep a public showroom, but we can send detailed photos and videos of any statue before you buy. You are welcome to visit our warehouse in Florida to see current work; please call ahead for an appointment.
How long does it take to receive a custom statue?
Custom statues usually take about 3β5 months from approved design to delivery, depending on size and detail. You approve the model and the finished statue in photos before it ships, and we keep you updated throughout.
Have a question
If you have an issue or question that requires immediate assistance, you can click the button below to send us a message or you can call us at the given number for quick support.
