At Fiat Statues, we are committed to ensuring your satisfaction with our handcrafted religious statues. If for any reason you are not fully satisfied with your purchase, please review our return and refund policy below.

Returns

Eligibility for Returns:

• Items must be returned within 7 days of delivery.
• Items must be unused, in their original packaging, and in the same condition as when you received them.
• Custom or personalized orders, as well as items marked as Final Sale, are not eligible for returns.

How to Initiate a Return: To initiate a return, please contact us at ginafiatmihi@gmail.com or +1 (828) 777-4517. Please provide your order number and details of the item(s) you wish to return.

Once your return is approved, we will provide you with the necessary instructions and a return shipping address.

Return Shipping Costs

• Domestic Returns (United States): Return shipping costs are the responsibility of the customer, unless the item is defective or damaged.
• International Returns: Return shipping for international orders is the responsibility of the customer, including any customs fees or duties that may apply.

We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Refund Processing:

• If approved, your refund will be processed, and a credit will be applied to your original payment method within 5-10 business days.
• Refunds may take additional time depending on your bank or credit card company’s policies.

Late or Missing Refunds

If you haven’t received a refund after the stated processing time, please first check with your bank or credit card company. If you still haven’t received your refund, contact us at ginafiatmihi@gmail.com.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of receiving the item. We will require photos of the damage, and once verified, we will arrange for a replacement or refund at no extra cost to you.

Non-Returnable Items

The following items are non-returnable:

• Custom or personalized statues
• Final sale items
• Gift cards

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at ginafiatmihi@gmail.com.

Contact Us

If you have any questions regarding our return and refund policy, feel free to contact us:

• Phone: +1 (828) 777-4517
• Email: ginafiatmihi@gmail.com